Shipping & Refund Policy

Order processing

Orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Delivery

We ship to selected countries and regions. Available shipping options, fees, and delivery estimates are shown at checkout based on your delivery address.

Estimated delivery is usually 7–15 business days after dispatch. Timing may vary due to destination, customs clearance, carrier service, holidays, or other factors beyond our control.

Tracking and customs

Once your order ships, we will email your tracking information. Please allow 2–5 business days for tracking updates to appear.

International orders may be subject to customs duties, taxes, or import fees. These charges are the customer’s responsibility.

Address changes and delivery issues

Please check your delivery address carefully before placing an order. Contact us as soon as possible if you need to correct it. Once an order has shipped, we may not be able to change the address.

If a package is damaged, delayed, or appears to be lost, contact us so we can help check its status with the carrier.

14-day returns

Eligible items may be returned within 14 days of delivery. Items must be unused, in their original condition and packaging, with tags attached where applicable.

How to request a return

Contact us before sending anything back. We will provide return instructions and confirm whether the item is eligible.

For approved returns, return shipping costs are the customer’s responsibility unless the item is damaged, defective, incorrect, or applicable law requires otherwise.

Shipping charges

Original shipping charges are non-refundable. If an item is damaged, defective, or incorrect, we will review the order and refund applicable shipping charges where appropriate.

Exceptions

Custom or personalized products, sale items, gift cards, perishable goods, and hazardous materials are not returnable unless required by applicable law.

Damaged or incorrect items

Please inspect your order on arrival and contact us promptly if an item is damaged, defective, or incorrect. Include clear photos so we can review the issue.

Refunds

After your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Bank or card processing times may vary.

For shipping or return questions, please email postmaster@cadrunehome.com.

Return address

Return address: 1702 Jiangpu Street, Jinjiang, Quanzhou, Fujian 362218, China